Contact Us
At DIGITALTBOX, we value communication with our customers. If you have any questions, concerns, or need support, please feel free to contact us using the following methods:
Email Support: support@digitaltbox.com
Phone Support: +880 123 456 7890
Business Hours: Saturday to Thursday, 10:00 AM – 10:00 PM (GMT+6)
Website: https://digitaltbox.com/
If you need assistance with order cancellations, refunds, or any technical issues, our support team is here to help. Please provide us with your order details when contacting us for quicker assistance.
FREQUENTLY ASKED QUESTIONS
Once your order is successfully placed, it cannot be canceled. However, if you contact us before the delivery is completed, we may proceed with the cancellation according to our Cancellation Policy. Please note that refunds are only applicable in certain conditions, and exchanges with other products may be possible.
If you receive a defective or incorrect product, please reach out to our support team immediately. We will guide you through the process of either returning or replacing the product, depending on the situation and our Refund Policy.
If your order is canceled by us, we will issue a refund within 1-24 hours via the original payment method. Refunds for bKash Online Payment and Manual Payments are applicable.
As per our Cancellation Policy, once an order is successfully placed, it cannot be canceled, and the price is non-refundable. However, exchanges with other products are possible if it falls under specific conditions.
If you accidentally provide an incorrect email address, please contact us immediately so we can update your details. Failure to do so may result in delayed or incorrect delivery of your product.
We offer remote support for customers who face installation or usage issues during the warranty period. Support is typically provided through TeamViewer or Anydesk, and we advise reviewing the product details before making an order. For more information, please refer to our Warranty Support Policy.
Yes, at DIGITALTBOX, we only provide 100% authentic products. We do not sell cracked software or counterfeit licenses. Your digital security and satisfaction are our top priorities.